Terms of service

TERMS OF SERVICE

1. Agreement to Terms By accessing and using Moss Hooks ("the Store"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our store or purchase our products.

2. Use of Our Store You must be at least 18 years old to make a purchase from our store. By placing an order, you confirm that you are of legal age and have the authority to enter into this agreement.

3. Products and Pricing

  • All product descriptions, images, and prices are subject to change without notice
  • We reserve the right to limit quantities of products offered
  • Prices are listed in GBP (British Pounds) and do not include customs duties or import taxes for international orders
  • We strive for accuracy in product descriptions but do not warrant that descriptions are error-free

4. Mystery Products

  • Mystery products are sold as-is with no guarantee of specific items
  • The item you receive is random and cannot be chosen or exchanged based on preference
  • By purchasing a mystery product, you acknowledge and accept that you cannot return or exchange the item based on personal preference
  • Returns are only accepted for damaged, defective, or incorrect items as outlined in our Refund Policy

5. Limited Edition Drops

  • Limited edition products are available in limited quantities
  • Products are sold on a first-come, first-served basis
  • We reserve the right to cancel orders if inventory becomes unavailable
  • Multiple orders of the same limited item may be cancelled at our discretion to prevent reselling

6. Orders and Payment

  • All orders are subject to acceptance and availability
  • We reserve the right to refuse or cancel any order for any reason
  • Payment must be received in full before orders are processed
  • You are responsible for providing accurate billing and shipping information

7. Shipping and Delivery

  • Shipping times are estimates and not guaranteed
  • We are not responsible for delays caused by customs, carriers, or other factors beyond our control
  • You are responsible for providing a correct shipping address
  • Risk of loss passes to you upon delivery to the carrier

8. International Orders

  • International customers are responsible for all customs duties, taxes, and import fees
  • We are not responsible for packages held or returned by customs
  • Delivery times for international orders may vary due to customs processing

9. Intellectual Property

  • All content on this store, including images, text, logos, and designs, is the property of Moss Hooks
  • You may not use, reproduce, or distribute any content without our written permission
  • Product designs and branding are protected by copyright and trademark laws

10. Limitation of Liability

  • Our liability is limited to the purchase price of the product
  • We are not liable for any indirect, incidental, or consequential damages
  • We do not guarantee uninterrupted or error-free operation of our store

11. Privacy

  • Your personal information is handled in accordance with our Privacy Policy
  • By using our store, you consent to our collection and use of your information as described in our Privacy Policy

12. Prohibited Activities You may not:

  • Use our store for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Use automated systems (bots) to purchase products
  • Resell our products commercially without authorization
  • Harass, abuse, or harm other users or our staff

13. Account Security

  • You are responsible for maintaining the confidentiality of your account
  • You are responsible for all activities that occur under your account
  • Notify us immediately of any unauthorized use of your account

14. Modifications to Terms

  • We reserve the right to modify these Terms of Service at any time
  • Changes will be effective immediately upon posting
  • Continued use of our store constitutes acceptance of modified terms

15. Termination We reserve the right to terminate or suspend your access to our store at any time, without notice, for conduct that we believe violates these Terms of Service or is harmful to our business.

16. Governing Law These Terms of Service are governed by the laws of the United Kingdom. Any disputes shall be resolved in the courts of the United Kingdom.

17. Contact Information If you have questions about these Terms of Service, please contact us

18. Severability If any provision of these Terms of Service is found to be unenforceable, the remaining provisions will continue in full force and effect.