Refund policy
RETURN AND REFUND POLICY
Our Policy Due to the nature of our mystery products, all sales are final. We do not accept returns or offer refunds based on customer preference, including if you do not like the specific mystery item you received.
Proof of Damage – Unboxing Requirement: Due to the prevalence of AI-generated images depicting damaged products, we require customers to film an unboxing video of their order upon receipt. This provides verifiable proof of any damage that may have occurred during transit.
Please note: Damaged products are not routinely refunded. In the event of damage, we will cover the cost of return postage. Once received, we will assess the item and either repair and return it to you, or — where repair is not possible — send a replacement.
How to Report an Issue If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order at [your email address]. Please include:
- Your order number
- Unboxing video showing seal being broken and the damage or defect
- A brief description of the issue
Return Shipping For approved returns, we will provide you with a prepaid return label or reimburse your return shipping costs. Please do not return items without contacting us first, as unauthorized returns will not be accepted.
Mystery Item Disclaimer By purchasing a mystery item from our store, you acknowledge and accept that:
- The specific item you receive is random and cannot be chosen
- All mystery sales are final unless the item is damaged or defective
- Personal preference is not grounds for return or refund
Contact Us If you have questions about our return policy or need to report an issue, please contact us