Refund policy
RETURN AND REFUND POLICY
Our Policy Due to the nature of our mystery products, all sales are final. We do not accept returns or offer refunds based on customer preference, including if you do not like the specific mystery item you received.
However, we stand behind the quality of our products. We will accept returns and offer refunds or replacements only in the following circumstances:
Eligible Returns
- Items received damaged or defective
- Items that arrive in unsellable condition
- Incorrect items sent in error
Non-Eligible Returns We do not accept returns for:
- Mystery items that do not match your personal preference or expectations
- Change of mind after receiving your mystery item
- Items that have been used, worn, or altered
- Items without original packaging or tags
How to Report an Issue If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order at [your email address]. Please include:
- Your order number
- Photos clearly showing the damage or defect
- A brief description of the issue
Refund Process Once we receive and review your claim:
- Approved returns will receive a full refund of the item value to the original payment method within 5-10 business days
- Alternatively, we may offer a replacement item of equal value
- Return shipping costs for defective/damaged items will be covered by us
Return Shipping For approved returns, we will provide you with a prepaid return label or reimburse your return shipping costs. Please do not return items without contacting us first, as unauthorized returns will not be accepted.
Mystery Item Disclaimer By purchasing a mystery item from our store, you acknowledge and accept that:
- The specific item you receive is random and cannot be chosen
- All mystery sales are final unless the item is damaged or defective
- Personal preference is not grounds for return or refund
Contact Us If you have questions about our return policy or need to report an issue, please contact us